Georgian Public Services through Libraries

Projects | Completed Projects 4 August 2014

IDFI is involved in the project as a volunteer partner

   

 

Background information

The IREX-sponsored Beyond Access program works around the globe to support the role of libraries in development efforts. Over 230,000 public libraries are in developing countries, including about 500 in Georgia. Their historic role as information hubs makes public libraries ideal sustainable partners to support Georgia’s development goals in improving public health, education, agriculture, and civic engagement. The government can do this by investing in librarians and demonstrating the value of public access to ICTs.

As part of its development goals, the Georgian Government has committed to ensuring the entire population has access to its services. In support of this goal, the Ministry of Justice’s Public Services Development Agency (PSDA) has identified 17 public services to be delivered online. The majority of the rural population of Georgia, however, has little to no access to these services. To bridge this gap, Beyond Access and its partners are implementing the GPS Lib project, which aims to pilot a model where libraries help deliver public services and provide access to information to rural populations.

 

Project goals

  • Provide equal access to information and public services through community spaces 
  • Develop economic opportunity at all levels
  • Bring citizens' voices online and connect them to government resources

 

GPSLib Fast Facts

  • Partners: Public Services Development Agency (PSDA), Georgian Libraries Association (GLA), Institute for Development of Freedom of Information (IDFI)
  • Working with 4 libraries to reach a total of 20-30,000 Georgians
  • Developing new services in libraries around access to information and government resources

 

Modernizing Libraries
The initial phase of the project will focus on four libraries in two villages and two municipalities. All four libraries will reopen with more “modern” looks and be equipped with new computer workstations and WiFi throughout. The modern libraries will feature open, welcoming environments, meeting rooms, and multiple Internet access points. This will allow libraries to serve the current needs of the population and become Community Engagement Spaces — places where residents can come together with local businesses, NGOs, or government officials to address community needs.

 

Training Librarians
The modern libraries in Zugdidi, Khulo, Khidistavi, and Nukriani will require “modern” librarians – that is to say, librarians who are not only familiar with all the services of the new libraries, but can also assist library visitors in using these services to their best benefit. The GPS Lib project will deliver three phases of trainings to project participants. The first phase will focus primarily on basic IT skills and how to teach these skills to others. The second phase will focus on delivering new services, including e-Government. The final phase will focus on access to information and project planning and implementation, giving participants the tools needed to develop and execute programs beneficial to their community. These trainings will include librarians from the four partner libraries, as well as librarians from nearby libraries, local community organizations, and municipal offices, to ensure that all sectors can appreciate the benefits.

 

Connecting Citizens to Public Services
Through partnerships with the PSDA and private companies, the four participant libraries will help their patrons access e-government services, mobile companies, financial information, and a host of other beneficial resources related to citizenship and migration, social assistance programs, and social-legal certifications. The libraries in Nukriani and Khidistavi will house the same 17 e-Government services offered by PSDA. In addition to being able to train patrons on different 21st century skills, the librarians involved in the GPS Lib project will also work with them to identify information needs and direct them to the appropriate resources.

 

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Activities Carried Out Withing the Project